5 days training program on “Customer Delight: Creating customer who creates customers” ended today. The program was customized for the employees of Bank of Bhutan based on their need.
The aim of the program was to:
Highlight the importance of quality service dimensions and their impact on a customer’s experience.
Embrace personal change and develop the participants mindset to think in customer centric way.
Explain service language and its importance in communicating with customers using various medium.
Instill the approach of customer service delivery in challenging workplace situations.
Understand the logical service dimensions all customers care about.
Prepare participants to be assertive and handle demanding customers and difficult situations.
Help participants to improvise in customer service attitude.
Lay the groundwork to align behaviors to their organization’s expectations of its customers service staff.
Offer suggestions for measuring service levels including time management skills, coping with team and importance of building rapport with customers.