5 days training program on “Customer Delight: Creating customer who creates customers” ended today. The program was customized for the employees of Bank of Bhutan based on their need.

The aim of the program was to:

 Highlight the importance of quality service dimensions and their impact on a customer’s experience.
 Embrace personal change and develop the participants mindset to think in customer centric way.
 Explain service language and its importance in communicating with customers using various medium.
 Instill the approach of customer service delivery in challenging workplace situations.
 Understand the logical service dimensions all customers care about.
 Prepare participants to be assertive and handle demanding customers and difficult situations.
 Help participants to improvise in customer service attitude.
 Lay the groundwork to align behaviors to their organization’s expectations of its customers service staff.
 Offer suggestions for measuring service levels including time management skills, coping with team and importance of building rapport with customers.

  • 73074339_927926580920711_8748609401381715968_o
  • 72529986_927926304254072_2162298467672653824_o
  • 72381303_927926330920736_8882262555930656768_o
  • 72864498_927927284253974_5344899058261557248_o
  • 72740647_927927137587322_5641138732376522752_o
  • 72717105_927926457587390_2280278650903330816_o